Help without the runaround.
Stuck, lost progress, or found something broken? Start here, then write to a real person.
I lost my progress.
Progress is saved on your device only, not to an account or the cloud. Deleting the app, or moving to a new device, does not carry it across. If your save is present but the game will not load it, the game keeps a backup copy and will try that automatically — email us if it does not recover.
Do I have to watch ads?
No. Rewarded advertisements are always optional and are never required to progress. The game is designed and balanced to be completable without watching a single one.
How do I change my privacy or ad settings?
In the game, open Settings → Privacy choices. You can review or withdraw your advertising consent there at any time. On iOS you can also change tracking permission under Settings → Privacy & Security → Tracking.
Are there in-app purchases?
No. There are none.
Is the game suitable for children?
Our games are not directed to children and we do not knowingly collect data from children under 13.
I found a bug.
Please tell us. Include what you were doing when it happened, your device model and OS version, and a screenshot if you have one.
Press enquiries. Use the same address and put “Press” in the subject line.